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No worries if you're between sizes! Check out our size chart for general measurements. Our collections use international sizing and are unisex, fitting both women and men. If you have wider feet, these styles might not be the best fit. We suggest rounding up if you're in between sizes. Still unsure? Email us at service@leappnine.com, and we're happy to help!
Our leappNINE Hand-painted converse style sneakers come in unisex sizing, listed in both women's and men's sizes using international measurements. We stock sizes W37 (US Women’s 6) to W44 (US Women’s 11.5 / Men’s 10). Sizes 45–46 (US Men’s 10.5–12.5) are also available but may take a bit longer to ship.
Note: International sizes don’t include half sizes. If you usually wear one, we recommend rounding up. For example, a Women’s US 9 would be an International size 41. Be sure to check our Size Conversion Chart for the best fit!.
Our Lace Up styles are indicated in US sizes, and available in half sizes. Like all sneakers, if you are unsure, please size up.
For our Converse Style Sneakers, it takes 10 to 14 days to process and ship custom orders. Then, add the shipping time you choose. For Lace-Up Sneakers, which are outsourced, we need 20-25 days from order to delivery due to extra printing time.
To check your order status, just send us an email at service@leappnine.com. We’ll get back to you within 24 hours during the week, and within 48 hours if you reach out over the weekend!
Once you place your order, it goes into processing right away. If you need to make changes, email us at service@leappnine.com. If your order hasn't been processed yet, we can adjust it or offer you online credit. Please note, we don’t offer refunds. Thanks for understanding!
Need to Make a Change? No worries! If we haven’t started production yet, just email us at service@leappnine.com — we’ll be happy to update your order. Once production begins, though, we’re unable to make changes to the style, so be sure to reach out as soon as you can!
Custom Hand-Painted Sneakers: We want you to love your leappNINE sneakers. If the fit isn’t quite right, you can exchange them within 15 days of purchase. To get the best fit the first time, please check out our Size Conversion Chart before placing your order.
Printed Lace-Up Sneakers:
Because these styles are printed on demand, we don’t offer returns or exchanges. However, they do come in both full and half sizes — we recommend sizing up if you’re in between. If there’s an issue with your order, we’re here to help! Just contact us at service@leappnine.com, and we’ll make it right.
In the rare event that your sneakers arrive damaged, please contact us immediately at leappNINE. We'll work swiftly to resolve the issue. service@leappnine.com
leappNINE accepts payment by credit card (Visa, MasterCard, and American Express) and PayPal.
If you haven't received a tracking number within 10 days of placing your order, please email us at service@leappnine.com, and we'll assist you promptly,
All orders shipped include UPS tracking information. Please check the UPS tracker online for updates on your package. If there's been no movement for over a week, email us at service@leappnine.com, and we'll contact UPS on your behalf.
You can only ship to an address different from your billing address if you select PayPal as your payment method at checkout. All other payment methods require shipping to your billing address.
No, we do not ship to PO Boxes. Please ensure all information is correctly entered before completing your checkout.
If the style, size, or color you want is out of stock, don't worry! We update our collections each season. Just email us at service@leappnine.com to be notified when it's back in stock.
Yes, we offer gift cards for purchase on our website. They make perfect gifts for any occasion!
We primarily use USPS Ground for shipping most of our orders. USPS 3-day shipping is also available for an additional charge.
For any questions or assistance, reach out to our customer service team at service@leappnine.com. We strive to respond within 24 hours during the week and 48 hours over the weekend.
Feel free to email us at service@leappnine.com. We're here to help and will respond to your inquiry promptly.