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I am between sizes, what size do you recommend?

If you're not sure about sizing, no worries! You can check out our size chart for general measurements. Just keep in mind that our collections use international sizing, and all our sneakers are unisex, so they’re designed to fit both women and men. For those with wider feet, these styles might not be the best fit. If you're in between sizes, we suggest rounding up. Still have questions? We're happy to help—just shoot us an email at service@leappnine.com!
What sizes are leappNINE sneakers available in?

Our leappNINE sneakers are available in unisex sizing, which means they’re listed in both women's and men's sizes and follow INTERNATIONAL measurements. Just a heads-up—international sizes don’t come in half sizes, so if you usually wear a half size, make sure to review the chart carefully. When in doubt, we recommend rounding up to the next whole size. For example, if you're a Women's US 9, we suggest going with an International size 41. Don't forget to check out our Size Conversion Chart for more details!
How long does it take to fulfill an order?

Generally, we ask for 7 to 10 business days to process and ship out all custom sneaker orders. After that, just add on the shipping time you choose, and your sneakers will be on their way to you.
How can I find out about my order status?

To check your order status, just send us an email at service@leappnine.com. We’ll get back to you within 24 hours during the week, and within 48 hours if you reach out over the weekend!
How do I change or cancel my order?

Once your order is placed, it goes into processing right away. If you need to make changes, just email us at service@leappnine.com, and we’ll review your order. If it hasn’t been processed yet, we can adjust it or offer you an online credit. Please note, we don’t offer refunds—thanks for your understanding!
What are the rules for a first-time buyer discount?

Save on your first leappNINE purchase by signing up for our newsletter! You'll receive an exclusive one-time discount sent straight to your inbox — perfect for your first order. Plus, our newsletter keeps you in the loop with special promotions, seasonal discounts, and updates on upcoming events. Stay connected and enjoy ongoing savings on leappNINE sneakers and more!
How do I exchange my leappNINE shoes for a different style or size?

No matter the reason, you can exchange your leappNINE shoes within 15 days of purchase, as long as the tag keeping the pair together is still intact.
What if my sneakers arrive damaged?

In the rare event that your sneakers arrive damaged, please contact us immediately at leappNINE. We'll work swiftly to resolve the issue.
What payment methods does leappNINE accept?

leappNINE accepts payment by credit card (Visa, MasterCard, and American Express) and PayPal.
My order has been placed, but I haven’t received a tracking number. What should I do?

If you haven't received a tracking number within 10 days of placing your order, please email us at service@leappnine.com, and we'll assist you promptly,
My tracking number hasn’t updated. What should I do?

All orders shipped include UPS tracking information. Please check the UPS tracker online for updates on your package. If there's been no movement for over a week, email us at service@leappnine.com, and we'll contact UPS on your behalf.
Can I ship to an address different from my billing address?

You can only ship to an address different from your billing address if you select PayPal as your payment method at checkout. All other payment methods require shipping to your billing address.
Do you ship to PO Boxes?

No, we do not ship to PO Boxes. Please ensure all information is correctly entered before completing your checkout.
The style/size/color I want is out of stock. What do I do?

We strive to keep up with new collections each season. If an item is out of stock, you can sign up to be notified when it's back in stock by emailing us at service@leappnine.com.
Do you offer gift cards for purchase?

Yes, we offer gift cards for purchase on our website. They make perfect gifts for any occasion!
What shipping methods are available?

We primarily use USPS Ground for shipping most of our orders. USPS 3-day shipping is also available for an additional charge.
How do I contact customer service?

For any questions or assistance, you can reach our customer service team at service@leappnine.com. We strive to respond to all emails within 24 hours during the week and within 48 hours over the weekend.
Still have questions?

Feel free to email us at service@leappnine.com. We're here to help and will respond to your inquiry promptly.